Travelers should be aware of Air Canada's recent union disputes prior to their airport visit

Travelers should be aware of Air Canada's recent union disputes prior to their airport visit

Air Canada Flight Attendant Strike: Passengers Affected by Disruptions Offered Options

Over 10,000 Air Canada flight attendants have been on strike since August 15, demanding fairer compensation, including higher salaries and payment for work when aircraft are on the ground. The Canadian Union of Public Employees (CUPE) is involved in the strike.

The impact of the strike on passengers is significant, with flight disruptions expected to continue even after the strike ends. Air Canada does not provide compensation for delayed or cancelled flights, meals, hotels, or other incidental expenses.

However, passengers with upcoming Air Canada flights affected by the delayed return to regular operations have several options:

1. Check Flight Status: Only go to the airport if your flight is confirmed as operating on the Air Canada app or website, since service is resuming gradually and full normalization will take 7 to 10 days.
2. Rebooking: Customers who booked on or before August 17 for travel between August 15 and 22 can rebook travel for dates between August 23 and September 30 without fees.
3. Refunds: If you booked on or before August 15 for travel August 18–21, you can request a refund for the unused portion of your ticket. Further guidance confirms refunds and return to original points of origin are available.
4. Rebooking on Other Airlines: Air Canada will rebook customers on other carriers where seats are available, though availability is limited due to near half-capacity across the country.
5. Goodwill Policy: Air Canada has updated a goodwill policy that exceptionally covers reimbursement for reasonable accommodation, meals, necessary transportation, and other out-of-pocket expenses incurred due to travel disruption between August 15 and 23, 2025.

Air Canada advises customers not to go to the airport without a confirmed ticket on Air Canada or Air Canada Rouge flights until service stabilizes. Passengers in the European Union are entitled to compensation for refreshments, food, accommodation, transport to accommodation, and return to the airport if stranded due to flight delays or cancellations.

If a flight is not operational, passengers may receive a refund, travel credit, or be booked on another airline. It's worth checking if any of the expenses mentioned are covered under your travel insurance policy. Contacting an Air Canada agent can help determine the best option for passengers.

The Air Canada cabin crew strike ended on August 19. Passengers may be eligible for a refund on their hotel due to flight cancellations, depending on their travel insurance policy. The European Union requires airlines to reimburse passengers for costs incurred due to delays or cancellations.

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