Critique of TAP Portugal by Sivan Bitton
In the tumultuous year of 2025, passengers of Air Portugal found themselves stranded in a war zone, far longer than they had anticipated, due to the airline's lack of assistance. The incident, which took place during a conflict, left a lasting impression on the passengers, who will never forget Air Portugal's actions during this crisis.
During this critical period, Air Portugal was accused of prioritising profit over the passengers' needs. Reports suggest that the airline asked for additional money from passengers to change their flights, despite the passengers' predicament. Moreover, when the day came, no help or future flight credit was offered.
The passengers were left in a precarious situation, unable to take their scheduled flight and told to call on the day of their flight. This lack of communication and support led to a significant drain on the passengers' funds, as they were stranded in the war zone for an extended period.
The passengers' experiences with Air Portugal during this crisis have left a lasting impact. They will remember Air Portugal's actions for a long time, recalling a lack of humanity, flexibility, support, and empathy from the airline.
It is worth noting that information about Air Portugal's customer service, in-flight entertainment, baggage handling, check-in process, and meals and beverages was not mentioned in the context of the crisis. However, the incident has raised questions about the airline's crisis management practices and its commitment to supporting passengers in times of real need.
In light of these events, potential travellers may want to consider alternatives to Air Portugal when seeking an airline that supports passengers in moments of real need. It is essential for airlines to prioritise the well-being and safety of their passengers, especially during crisis situations.
- The current year has seen a surge in general news about the poor handling of a crisis by Air Portugal, particularly the incident where passengers were stranded in a war zone and asked to pay extra for flight changes.
- The travails of Air Portugal's passengers during war-and-conflicts were not only marked by their prolonged stranding, but also by the lack of political will shown by the airline in offering aid or future flight credit.
- Amidst the turbulence of travel, crime-and-justice issues have arisen, with Air Portugal's lack of assistance to its passengers during the crisis drawing comparisons to prioritizing profit over human needs, tarnishing its lifestyle image and credibility.
